We want you to be delighted with your purchase but, if for any reason you are not, you can return the item to us for a full refund in accordance with this Returns Policy.
Once your order is delivered you have the right to carefully examine the goods. In the case of The Hopper this means trying on for size and comfort. We hope you like it!
Cancelling Your Entire Order
You can cancel your entire order anytime up to fourteen calendar days from the day after your order is delivered provided you return all the items unused and in their original packaging. Please contact us by phone or email and request a returns form.
We will then refund the total price you paid including any standard delivery charges.
Unfortunately we are unable to refund the cost of returning the items to us. In the event that your items were delivered in more than one package, we are happy for you to tape them together in order to return them to us. We strongly suggest that you obtain a free proof of posting certificate from the Post Office as otherwise you will not be covered in the event that any items are lost in transit on their way to us.
If for any reason you are unable to return the items via the Post Office we are happy for you to arrange for the items to be returned to us by a courier at your expense.
Cancelling Part of Your Order
You can cancel part of your order anytime up to fourteen calendar days from the day after your order is delivered provided you return the items unused and in their original packaging. Please contact us by phone or email for a returns form.
We will then refund the part of the order you have cancelled including any standard delivery charges associated exclusively with that part of the order.
Unfortunately we are unable to refund the cost of returning the items to us. In the event that your items were delivered in more than one package, we are happy for you to tape them together in order to return them to us. We strongly suggest that you obtain a free proof of posting certificate from the Post Office as otherwise you will not be covered in the event that any items are lost in transit on their way to us.
If for any reason you are unable to return the items via the Post Office we are happy for you to arrange for the items to be returned to us by a courier at your expense.
This Returns Policy forms part of our Terms and Conditions. Please read them.
